We try to find the most appropriate shipping method based on the destination.
Shipping Time to the UK usually within 3-5 Business days,
Mainland Europe 7-14 Business days
US,Canada, and Australia: 14 - 29 Business days
Shipping Time to the other countries: 15 - 40 Business days
There are circumstances that are out of our control (like customs and security checks, natural disasters, holidays, weather, etc.) those may cause shipping postponements or delays. While most of the packages will arrive on time, there may be circumstances and delays that our logistic partners may experience. For this reason, we cannot guarantee the exact delivery time.
Please check your spam folder to see if your Tracking Info email was sent there. Occasionally, the shipping company doesn't provide a tracking number for some reasons. But if you don't receive your item within the shipping time frame, we will resend it to you as fast as possible.
If you order an item from our store, then you will definitely receive a confirmation email from us containing your order specifications. You can simply use our order lookup tool to see the latest status of your order, and more, track your item if its information has been updated by your local courier service.
Choosing the courier service, actually, depends on our fulfilment centre. Thus, courier services may vary from country to country. Without a strong business establishment with the courier service, we are unable to obtain cheaper rates thus in terms of speed we would lose our global customers to our competitors.
Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email was sent there. If there is still no confirmation email, please send an email to our support team at email@example.com
As the item is age restricted to 18 years or over, proof of age in the form of photographic I.D must be presented upon delivery.
We highly encourage you to double check sizes and addresses prior to placing an order with us, we fully understand that things come up and mistakes can be made. As we try to process the orders on the same day, if a change needs to be made to your order please contact us at firstname.lastname@example.org ASAP and we will do our best to accommodate that change. If the order has already been processed, or item has been marked as shipped from our fulfilment centre we cannot make changes to the order.
Please send an email to email@example.com and we'll respond as soon as we can.